Piped Mail Support Center

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Piped-Mail Support Module of Enterprise Business Information Management System (EBIMS™)

Piped-Mail Support System Module or also internally referred to as the Support Center is a module which integrates with the system users email platform and auto reads emails from any number of mailboxes defined. The support center users can either generate a ticket to put into the workflow of the organization for completion or channel into various departments.

The big value add here is again for Business Managers brining in visibility into support process of the organization. All customer queries are channeled through one source and ensured a guaranteed level of response time as per business norms. It also allows business managers to efficiently manage resources within the organization.

EBIMS™ Comprises of the following modules in the current state:
  • CRM
  • Sales Management
  • Timesheet Management
  • Contract Management
  • Project Management
  • Task Management
  • Work Order Management
  • Document Management
  • Accounting & Billing
  • Piped Mail Support Center (Ticket Management)
  • Report Center
  • Performance Management
  • Mass Mail Module
Contact us today and schedule a demo to see how eBIMS™ can be of value to your organization or email us at sales@tarikagroup.com.

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