"Today 'systems thinking' is vital to effective management in the global economy."

- by Professor Jay Forrester

 Business & Technology Integration & Management Process

We primarily exist as a technology company but with a very unique approach in technology management. Our process primarily focuses on your business needs, your objectives, first and foremost. Similarly, our management approach is geared towards bringing in the best value to your business through the use of technology. Our approach towards first understanding our clients' business, improving operational processes, increasing efficiency and reducing the total cost of ownership in technology has allowed our clients to focus on their business and achieve their goals. Such an approach to devising a technology plan around the business is one of the key differentiators for Tarika Technologies. More on this can be found at our virtual CIO services section.

 Architecture, Design & Development Process

Our presence offshore, in India, has allowed us to deliver cost effective customized software applications as per the needs of our clients. A common question that we encounter is how this really makes us different than ‘other' companies offering outsourced solutions and why would you choose us for this purpose other than merely cost-savings? At Tarika Technologies, we give a lot of emphasis on architecture constantly evaluating the impacts on your business throughout the process. A simple analogy we quite often use is in comparison to the real estate industry. As crucial as it is to have the architecture, the blueprint of your house ready prior to construction to avoid any costly demolition and escalated timelines; the same applies to your Technology Infrastructure, to include your hardware, software or network requirements, which our team clearly understand. This has been further described in our virtual CIO model.

We have analyzed various development methodologies, speaking particularly in the software realm and several project management disciplines. We have nurtured ourselves to understand these and finally adapted to the use of the Natural Process in our development practices and catered the model further to be used in our other business units. In addition, we have contributed to the development of the process itself. More information on the Natural Process can be found at www.naturalprocess.org.

 Support Process

We exist to support your technology needs so that you can focus on achieving your business goals. At Tarika Technologies, no issue is considered resolved until complete verification and acknowledgement by you of the resolution and total satisfaction. Through experience, we have realized the frustrations pertaining to service requests not handled in a proper and timely manner; let aside the added nightmare of repeated request for status updates for your request. At Tarika Technologies, we have thoroughly analyzed the support model and have created a process around it. We call this our "Closed Loop Support System".

All accounts are assigned to a dedicated Account Executive, which is further reviewed by our senior executive team periodically to ensure timely delivery, compliance, quality and total customer satisfaction. We treat all support requests with the highest level of priority. Once the issue is identified, we perform a business impact analysis to check through dependencies in other parts of the technology spectrum and go about resolution, while keeping you in the loop throughout the issue resolution process.

Please read what our customers have to say about our support under Testimonials.

Through experience we have realized that one of the major challenges faced when outsourcing your technology needs is in the teams lack of strong management principles in addition to poor quality in architecture and design. This poses a ‘high-risk' situation to your to-be-developed product resulting in a poor development or in most cases complete failure of delivery.

Upon determination of the project scope, one of the ways we avoid this is by appointing project managers on both ends, inshore and offshore. In addition to strong management principles, in most cases, architecture of the entire product is kept in-shore ensuring total quality control and successful delivery. Our teams work under strict documentation and guidelines.

It is tremendously challenging to control IT projects let aside the challenge in dealing with the legal issues in the international sector due to premature release of a software product or violation of privacy rights. While all our employees are bound under a strict confidentially clause, we ensure total confidentiality of the product and security of code-base on specific projects by releasing specific modules to our offshore team. This allows us to still be able to use our talented resources offshore, save cost, timely delivery and also ensure privacy of your product.

In addition, our development processes and access controls allow access to systems only from within our facility, which is monitored 24x7.